Conditions of Sale
Information prior to the contractual process
This website www.handmadecustomclubs.com It is owned by HAND MADE CUSTOM CLUB SL with NIF B55381800 and fiscal address at TRAMUNTANA, 20 LOCAL 69,07610 CAN PASTILLA (ILLES BALEARS).
The General Contracting Conditions regulate the distance selling relationship between HAND MADE CUSTOM CLUB SL and the user or client, in accordance with the legal stipulations, in particular, Law 7/1998, of April 13, on General Contracting Conditions, Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, General Data Protection Regulation (EU) 2016/679, Law 7/1996, of January 15, on the Regulation of Retail Trade, and Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.
HAND MADE CUSTOM CLUB SL reserves the right to make any changes it deems appropriate to the General Conditions without prior notice. These changes may be made through its websites by any legally admissible means and will be binding as long as they are published on the website and until they are validly modified by subsequent modifications. However, HAND MADE CUSTOM CLUB SL reserves the right to apply, in certain cases, Specific Contract Conditions that take precedence over these General Conditions when it deems appropriate, announcing them in a timely manner. Users will be subject to the Conditions in force at the time of each contract.
The purpose of the website is Golf Materials.
The duration of the contract will be linked to the delivery of the product, without prejudice to the right of withdrawal.
As a user or customer, you expressly declare that you know, understand, and accept the terms of use and these general terms and conditions. You also declare that you are of legal age or an emancipated minor, and that you have the legal capacity and authority to access the HAND MADE CUSTOM CLUB SL websites and enter into contracts through them.
The European Commission provides an online dispute resolution platform, which can be found at the following link: http://ec.europa.eu/consumers/odr/
To purchase our products, you can go to the corresponding section of our online store.
You can register as a website user to make an online purchase in the corresponding section of the website. In accordance with applicable data protection regulations in force, HAND MADE CUSTOM CLUB SL informs users that the personal data collected during the registration process and subsequent purchase will be incorporated into the data processing system owned by HAND MADE CUSTOM CLUB SL, for the purpose of processing such actions by the user and managing subsequent actions arising from them.
In accordance with the rights conferred on you by current data protection regulations, you may exercise the rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of your personal data, as well as the consent given for the processing thereof, by directing your request to the address mentioned above or to the email address miki@handmadecustomclubs.com. You may contact the competent Supervisory Authority to file any complaint you deem appropriate (For more information, see the website's privacy policy).
All content on the website is in Spanish.
Upon receiving the product at the delivery address provided, the customer will receive an invoice or a copy of the order. The user will be offered the option of receiving an electronic invoice upon prior consent. Acceptance of this billing method will imply the electronic invoice being sent, which will have the appropriate legal effects. Subsequent invoices will be provided by this means unless otherwise indicated. The user may revoke his or her consent to receive an electronic invoice at any time by sending an email to the email address indicated above.
Offer and validity
In the case of a product on sale, the sale price and validity period will always be indicated along with its essential characteristics.
In compliance with current regulations, HAND MADE CUSTOM CLUB SL offers information on all items for sale, their characteristics, and prices. However, HAND MADE CUSTOM CLUB SL reserves the right to withdraw, replace, or change the products offered through its website by simply changing the content thereof. Thus, the products offered at any given time through the website will be governed by the General Terms and Conditions in force in each case. Furthermore, HAND MADE CUSTOM CLUB SL may cease offering access to the aforementioned products at any time and without prior notice.
Essential characteristics of the products
The products offered in our online store include a photograph and their essential characteristics; this information is obtained from the manufacturer. The product characteristics identify the colors in which the product is available.
Guarantees
HAND MADE CUSTOM CLUB SL is liable for any non-conformity of all products offered on the website for a period of three years from delivery.
In accordance with the General Law for the Defense of Consumers and Users, defects that appear during the first two years in new products are considered to be original, meaning they already existed at the time of delivery, unless the company can prove that the defect was caused by misuse.
HAND MADE CUSTOM CLUB SL offers an after-sales service during the indicated period. Customers may contact the HAND MADE CUSTOM CLUB SL establishment, the after-sales service, or by email at miki@handmadecustomclubs.com or to the points established by the supplier itself. If you have any questions, you can contact customer service by phone at 606613401 or by email. miki@handmadecustomclubs.com.
When dealing with perishable products and you receive them in poor condition or expired, please contact us through miki@handmadecustomclubs.com. It is essential to follow the storage instructions on the packaging itself, as well as observe the expiration date, and always keep proof of purchase.
Prices
All products are listed in euros and do not include Value Added Tax (VAT). However, users will be able to view the full final price before placing their order. If any other taxes apply, they will be indicated accordingly (IGIC or IPSI).
Shipping destinations
HAND MADE CUSTOM CLUB SL ships to:
- Peninsula
Delivery and transportation costs
HAND MADE CUSTOM CLUB SL will charge the following shipping costs:
- Shipping to Spain: €9.95
- Shipping outside Spain: €35.00
Product delivery is carried out via DHL.
HAND MADE CUSTOM CLUB SL is not responsible for any customs charges.
Payment methods
Customers may pay for their order using any of the following methods. During the checkout process, they must indicate their choice:
VISA or MASTERCARD credit card
All transactions involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All information you transmit to us travels encrypted over the network.
Likewise, your credit card details are entered directly into the bank's website, in the POS (Bank Point of Sale Terminal) and are not entered or recorded on any HAND MADE CUSTOM CLUB SL server.
When paying by VISA or MASTERCARD, you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD. This provides additional security for your transaction.
This payment method is valid only on the website.
When the amount of a purchase has been charged fraudulently or improperly using a payment card number, the cardholder may demand immediate cancellation of the charge. In such cases, the corresponding debit and credit entries in the accounts of the supplier and the cardholder will be made as soon as possible.
However, if the purchase had actually been made by the cardholder and the refund request was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had unduly demanded the cancellation of the corresponding charge, the cardholder will be obliged to HAND MADE CUSTOM CLUB SL to compensate for the damages caused as a result of said cancellation.
Direct Debit Payment
If you are already a customer and this is not your first purchase, you can select this payment method and HAND MADE CUSTOM CLUB SL will charge your bank account to the account number you have provided for this purpose.
If you are not yet a customer or this is your first purchase and you would like to use this payment method, please contact us via email: miki@handmadecustomclubs.com or our customer service phone number 606613401.
Cash on Delivery
If you wish, we can send your order cash on delivery, which you will pay upon receipt at no cost to you, as HAND MADE CUSTOM CLUB SL covers the costs arising from this payment method.
PayPal
It allows you to send payments online securely and conveniently. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global, real-time payment solution. PayPal offers a service specifically designed for those who are not satisfied with traditional payment mechanisms.
More information at PayPal: http://www.paypal.com.
Order execution
HAND MADE CUSTOM CLUB SL undertakes to deliver the order within the following timeframe:
4 weeks
The availability of products offered by HAND MADE CUSTOM CLUB SL may vary depending on customer demand. Although HAND MADE CUSTOM CLUB SL updates its stock periodically, the product requested by the customer may be out of stock at that time.
In the event of non-performance due to unavailability, HAND MADE CUSTOM CLUB SL will proceed as follows: the customer will be contacted to inform them of the new delivery date, and an alternative with a similar product or a refund will be offered.
Right of withdrawal
The buyer has a period of fourteen calendar days to withdraw, starting from the day the customer receives the product, without penalty and without stating the reasons.
The customer must return the products subject to withdrawal without undue delay and in any case no later than 14 calendar days from the date on which their decision to withdraw is communicated.
The refund of the amount corresponding to the withdrawal will be made within 14 calendar days from the date on which the decision to withdraw from the contract has been effectively and unequivocally communicated, provided that the goods or products subject to withdrawal have been received in advance, or until the consumer and user has presented proof of the return of the goods, whichever condition is met first. Otherwise, the refund may be withheld until receipt of said goods or until the Customer provides proof of return of the goods.
The user is informed that he or she will only be liable for any decrease in the value of the goods resulting from handling them other than that necessary to establish their nature, characteristics, or functioning.
The exercise of the right of withdrawal must be made by notification via telephone communication to 606613401, or by sending an email to miki@handmadecustomclubs.com, by sending your letter to our postal address TRAMUNTANA, 20 LOCAL 69, 07610 CAN PASTILLA (ILLES BALEARS), or through the withdrawal form.
According to Article 103 of Law 3/2014, of March 27, amending the revised text of the General Law for the Defense of Consumers and Users, supplies of services or goods made according to the consumer's specifications or clearly personalized, or which, due to their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal. The product is one of the following exceptions:
Specifically, it is protected by the following exception:
The supply of goods made according to the consumer and user's specifications or clearly personalized.
The return
The customer must return or deliver the product directly to HAND MADE CUSTOM CLUB SL, at the address TRAMUNTANA, 20 LOCAL 69, 07610 CAN PASTILLA (ILLES BALEARS), without undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right to withdraw from the contract is formalized. The deadline will be deemed to have been met if the customer returns the product before the end of the period.
The customer will be responsible for the costs of returning the product. Payment refund
Refunds of amounts paid by the customer will be made using the same payment methods used by the customer, unless otherwise agreed.
HAND MADE CUSTOM CLUB SL will refund the amounts paid by the customer within 14 calendar days from the date of receipt of the right of withdrawal.
Except where the entity has offered to collect the goods itself, in sales contracts, the entity may withhold reimbursement until it has received the goods, or until the consumer and user has provided proof of the return of the goods, whichever condition is met first.
Return of defective product
If the product is not in good condition and the reasons for this are not the customer's fault, the customer will have the right to return the product by informing HAND MADE CUSTOM CLUB SL of the reason for the return through any of the means provided in these terms and conditions, at no cost to the customer. This return due to a defect or poor condition of the product will not be considered a right of withdrawal.
HAND MADE CUSTOM CLUB SL undertakes to assume the cost of the return and to replace the product with a new one in accordance with the conditions accepted at the time of sale.
Claim
If the user wishes to file a claim, he/she must contact us by email. miki@handmadecustomclubs.com or in writing to TRAMUNTANA, 20 LOCAL 69, 07610 CAN PASTILLA (ILLES BALEARS). HAND MADE CUSTOM CLUB SL also has official complaint forms available to consumers and users.
Online dispute resolution pursuant to Article 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform, which is available at the following link: https://ec.europa.eu/consumers/odr
Jurisdiction
Likewise, HAND MADE CUSTOM CLUB SL reserves the right to file any civil or criminal actions it deems appropriate for the improper use of its website and content or for non-compliance with these conditions.
The relationship between the user and the provider shall be governed by the regulations in force and applicable in Spain. Should any dispute arise, the parties may submit their conflicts to arbitration or resort to the
ordinary jurisdiction complying with the rules on jurisdiction and competence in this regard.