Cancellation of an order:
You can only cancel an order if it has not yet been processed and invoiced.
To cancel an order you only have to notify us by email, providing us with the number of the order you wish to cancel. The money will be returned to you through the same payment method that you used to place the order.
Return of a product due to deterioration due to transport
At the time of delivery, check that the package is in good condition and closed. Otherwise, inform the carrier to leave notification of this fact on the delivery note, reject the shipment and notify HCC in writing as soon as possible by email info@handmadecustomclubs.com In case of not notifying it at the time of delivery, you must notify HCC within 7 calendar days after receipt via e-mail to info@handmadecustomclubs.com. You must do it within 7 days so that we can notify the transport insurance.
WITHDRAWAL CONDITIONS:
This option is not valid for companies or professionals.
Our policy, in compliance with current regulations, is to grant the customer the right to return any item within a maximum period of 14 days from the date of receipt of the merchandise.
To exercise your right of withdrawal you must contact HCC via email info@handmadecustomclubs.com or calling us at 606613401.
HCC MATERIAL RIGHT OF WITHDRAWAL
- The product has not been unpacked:
1.1 Instructions for sending it to our facilities:
It is necessary to send the product to our returns service. To obtain the address, simply contact 606613401 or request it by email at info@handmadecustomclubs.com.
1.2 Refund of the order:
1.2.1 In the event that the packaging of the product received does not reflect any damage, the full price of the product will be paid within a period of 4 to 10 days (excluding the shipping costs that you paid at the time of purchase).
1.2.2 In the event that the packaging of the received product reflects damage, our returns service will analyze the damage that may have occurred to the product derived from transport, and it will be at the customer's discretion:
- Request the shipment of the product again (paying the postage)
- The product has been unpacked, but NOT used:
2.1 Instructions for sending it to our facilities:
The product provided that the general conditions of its initial state are not altered, the plastic seal is removed, which prevents it from being able to return it while preserving the original state intact, this being mandatory in the case of the right of withdrawal.
2.2 Refund of the order:
Once the product arrives at our facilities, a general review of the condition of the article will be carried out, after which:
2.2.1 In the event that the product is in perfect condition, the full price of the product will be paid to you within a period of 4 to 10 days (excluding the shipping costs that you paid at the time of purchase).
2.2.2 In the event of any damage or need for repair (other than those that you could have made known before exercising your right of withdrawal) you will not be able to pay the amount mentioned in section 2.2.1, leaving one of these two at your choice. options:
- Request the shipment of your product again (paying the forwarding costs) thus canceling the application of the right of withdrawal.
- Require the amount of your product resulting from subtracting the repair costs from the aforementioned amount to return the product to its original state (excluding costs for problems prior to the application of the right of withdrawal).
